Rocky Mountain Branch
Whitefish, MT

Position Description
The Registered Agents Inc. brand relies on its perceived value. The Office Manager in our Rocky Mountain Branch will be capable of ensuring the office is polished, professional representation of our brand. The successful candidate will be have experience in managing multiple departments, projects, and will be capable of outstanding leadership. The Office Manager is responsible for our Rocky Mountain Branch employees’ and our customers’ ongoing success and growth. As a company we tend to over-invest in our customers and provide them with the tools, knowledge and consultation needed to grow their business and get maximum value from Registered Agents Inc. solutions. Our newest Office Manager will help to drive regional expansions and prevent churn through innovative customer service that allow us to build long-term relationships with our customers. The Office Manager oversees the entire branch operation, and through strategic management of multiple departments and employees, can be relied upon to achieve and maintain a lasting customer service experience.

Essential Duties

  • Develop strong relationships with high-volume clients and become their trusted advisor
  • Gain deep understanding of the customer’s business requirements and deploy new strategies to better serve our clients
  • Oversee multiple departments including, customer service, accounting, reception, corporate filings, and branch web development to drive successfully engage with existing and prospective clients
  • Provide constant feedback to the Corporate Filings and Customer Service teams regarding customer requests and ideas for improvement.
  • Ensure branch maintains a high-level of efficiency

Supplementary Duties

  • Attend to office needs as required
  • Proactive attention to detail and organization

Supervision

Reports directly to Regional Director

Required Qualifications

  • BA/BS degree (Economics, Finance, Business Administration) or equivalent experience
  • Strong analytical and quantitative skills
  • Creative problem solving
  • Successful, high-level management experience
  • Positive work ethic and an ambitious, passionate attitude
  • Excellent verbal and written communications skills
  • Ability to prioritize, multi-task and perform effectively under pressure
  • Ability to understand customer needs and business strategies, and tailor staff capabilities and business interactions accordingly
  • Comfortable with conducting majority of business via phone and email
  • Management experience in an online marketplace industry

Compensation

Salary commensurate with experience
Health insurance reimbursement
3 weeks vacation annually